Terms of Service

Effective date: September 23, 2026
Last updated: September 23, 2026

These Terms of Service (the “Terms”) govern access to and use of the websites, applications, and services provided by Sano Operations LLC (“Sano,” “we,” “us,” or “our”), including the Sano business operations platform (collectively, the “Service”).

By creating an account, accepting an invitation, starting a trial, purchasing a subscription, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. If you do not agree to these Terms, do not use the Service.

1. The Service

Sano provides software for organizing operational responsibilities, recurring workflows, work items, ownership, progress, and related business activity. Features may include organization structures, teams, roles, responsibilities, workflow templates, recurring and one-off work, comments, evidence or attachments, activity history, notifications, and administrative controls.

Sano is an operational coordination tool. It is not legal, tax, accounting, payroll, medical, clinical, educational, or regulatory-compliance advice, and it is not a substitute for professional judgment or legally required systems of record.

2. Eligibility and organizational authority

You must be at least 18 years old and legally capable of entering into a binding agreement to create an account or use the Service.

An organization administrator may invite users, assign access, manage roles, and control information within that organization’s workspace. Your organization—not Sano—decides who is authorized to access its workspace and what each user may do. If you create or administer an organization, you are responsible for maintaining appropriate access and promptly deactivating people who should no longer have access.

3. Accounts and security

You agree to provide accurate information, keep it current, protect your login credentials, and promptly notify us of suspected unauthorized access. You may not share credentials or allow another person to use your account. You are responsible for activity performed through your account unless it results from a security failure for which Sano is legally responsible.

We may use security measures such as identity verification, bot protection, access controls, logging, and rate limits. You may not bypass or interfere with those measures.

4. Customer Data

“Customer Data” means information, files, communications, workflow content, organizational records, and other material submitted to the Service by or for you or your organization.

As between you and Sano, you retain ownership of Customer Data. You grant Sano a limited, nonexclusive right to host, process, transmit, display, and otherwise use Customer Data only as necessary to provide, secure, support, and improve the Service; comply with law; and enforce these Terms.

You are responsible for Customer Data and represent that you have all rights and permissions needed to submit it and authorize its processing. You are also responsible for configuring access appropriately, providing required notices to your personnel, and complying with employment, privacy, recordkeeping, and other laws applicable to your organization.

5. Restricted and regulated data

Unless Sano expressly agrees in a separate written agreement, you must not use the Service to store or process:

  • protected health information subject to HIPAA;

  • student education records subject to FERPA;

  • Social Security numbers, government identification numbers, full payment-card data, bank-account credentials, or authentication secrets;

  • biometric identifiers, precise location histories, or other highly sensitive regulated information; or

  • information whose processing requires Sano to enter a specialized regulatory agreement, certification, or data-processing arrangement that has not been executed.

Sano does not provide a HIPAA Business Associate Agreement or represent that the Service is a FERPA-designated system of record unless we expressly agree otherwise in writing.

6. Acceptable use

You may not use the Service to:

  • violate any law or another person’s rights;

  • upload malicious code or attempt unauthorized access;

  • probe, scan, disrupt, overload, or circumvent the Service or its security;

  • impersonate another person or misrepresent your authority;

  • transmit unlawful, fraudulent, defamatory, abusive, discriminatory, or infringing material;

  • harvest information or use automated means to access the Service except through interfaces we authorize;

  • reverse engineer, copy, resell, sublicense, or commercially exploit the Service except as permitted by law or a separate written agreement; or

  • build or train a competing product using nonpublic portions of the Service.

We may investigate suspected violations and restrict or suspend access when reasonably necessary to protect customers, users, Sano, or the Service.

7. Free trial

Eligible organizations may receive a 30-day free trial. No credit card is required to begin the trial, and the trial will not automatically become a paid subscription unless an authorized person affirmatively selects a paid plan and provides a payment method.

We may limit trial eligibility, decline duplicate or abusive trials, and modify or end a trial offer prospectively. Trial access may expire automatically at the end of the stated period. Information may be preserved for a limited period after expiration to allow an organization to subscribe, export information where supported, or request deletion, subject to our retention practices and legal obligations.

8. Paid subscriptions and billing

Paid subscriptions are billed monthly or annually according to the plan and price shown at checkout. By purchasing a subscription, you authorize Sano and its payment processor to charge the selected payment method for subscription fees, applicable taxes, and authorized plan changes.

Subscriptions renew automatically for successive periods of the same length unless canceled before the renewal date. Cancellation takes effect at the end of the current paid period unless otherwise stated at checkout or required by law. Fees already paid are nonrefundable except where required by law or expressly stated in writing.

You are responsible for keeping billing information current. If payment cannot be completed, we may restrict or suspend paid features after providing any notice required by law.

9. Plans, capacity, and plan changes

Plans may include limits on active people, usage, storage, or other capacity. Your organization must remain within the limits of its selected plan. Sano may prevent new invitations or activations when a limit is reached.

An upgrade may take effect immediately and may result in a prorated charge. A downgrade may take effect at the next renewal date. If an organization exceeds the capacity of a lower plan, it may need to deactivate people or otherwise reduce usage before the downgrade can take effect. Current plan details and pricing will be displayed in the Service or at checkout.

10. Sano intellectual property

Sano and its licensors own the Service, including its software, design, branding, documentation, and all related intellectual-property rights. These Terms give you a limited, revocable, nonexclusive, nontransferable right to use the Service during an active trial or subscription for your organization’s internal business purposes.

If you provide feedback or suggestions, you grant Sano permission to use them without restriction or compensation, provided we do not identify you publicly without permission.

11. Confidentiality

Each party may receive nonpublic business, technical, or commercial information from the other. The receiving party will use reasonable care to protect that information and will use it only for the relationship contemplated by these Terms. This obligation does not apply to information that is public through no fault of the receiving party, already lawfully known, independently developed, or lawfully received from another source. A party may disclose information when required by law after providing notice when legally permitted.

12. Third-party services

The Service may rely on or link to third-party services, including hosting, database, authentication, email, analytics, bot-protection, and payment providers. Your use of a third-party service may be governed by that provider’s terms. Sano is not responsible for third-party services outside our control, but we select and manage service providers consistent with our obligations and Privacy Policy.

13. Service changes and availability

We may improve, modify, or discontinue features. We will use commercially reasonable efforts to avoid materially reducing paid functionality during a subscription term and to provide advance notice when a change materially affects customer use, when reasonably practicable.

The Service may occasionally be unavailable because of maintenance, emergencies, security issues, or events outside our reasonable control. Unless a separate written service-level agreement applies, we do not guarantee uninterrupted or error-free operation.

14. Suspension and termination

You may stop using the Service at any time. Organization administrators may deactivate users, and authorized billing administrators may cancel a subscription.

We may suspend or terminate access if you materially breach these Terms, fail to pay required fees, create a security or legal risk, or use the Service in a manner that may harm others or the Service. When reasonable, we will provide notice and an opportunity to cure before termination.

After termination or expiration, access may end immediately or at the end of the applicable paid period. We may retain Customer Data for a limited period and then delete or de-identify it, subject to legal obligations, dispute preservation, backup cycles, and our Privacy Policy. You should maintain copies of information your organization is legally required to keep.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” SANO DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SANO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR EVERY LEGAL OR REGULATORY REQUIREMENT. YOU ARE RESPONSIBLE FOR REVIEWING WORKFLOWS, ASSIGNMENTS, DEADLINES, OUTPUTS, AND RECORDS BEFORE RELYING ON THEM.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

EXCEPT FOR PAYMENT OBLIGATIONS, MISUSE OF THE OTHER PARTY’S INTELLECTUAL PROPERTY, BREACH OF CONFIDENTIALITY, INDEMNIFICATION OBLIGATIONS, FRAUD, WILLFUL MISCONDUCT, OR LIABILITY THAT CANNOT LEGALLY BE LIMITED, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT PAID OR PAYABLE TO SANO FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR A FREE TRIAL, SANO’S TOTAL LIABILITY WILL NOT EXCEED $100.

17. Indemnification

To the extent permitted by law, you will defend and indemnify Sano Operations LLC and its officers, employees, and agents from third-party claims arising from Customer Data, your unlawful use of the Service, your violation of these Terms, or your violation of another person’s rights. Sano will provide prompt notice and reasonable cooperation, and you may not settle a claim in a manner that admits fault by or imposes obligations on Sano without our written consent.

18. Governing law and disputes

These Terms are governed by the laws of the State of Louisiana, without regard to conflict-of-law rules. Before filing a lawsuit, the parties agree to attempt in good faith to resolve the dispute by sending written notice describing the issue and allowing at least 30 days for a response.

If the dispute is not resolved, the state and federal courts located in Louisiana will have exclusive jurisdiction, and each party consents to those courts. Nothing in this section prevents either party from seeking urgent injunctive relief to protect security, confidentiality, or intellectual-property rights.

19. Changes to these Terms

We may update these Terms. If a change materially affects your rights, we will provide reasonable notice through the Service, by email, or by posting an updated effective date. Changes apply prospectively. Continued use after the effective date constitutes acceptance where permitted by law.

20. General terms

These Terms, the Privacy Policy, any order or checkout terms, and any other written agreement expressly incorporated by reference form the complete agreement concerning the Service. If an order conflicts with these Terms, the order controls for that conflict.

You may not assign these Terms without our consent, except in connection with a merger, acquisition, or sale of substantially all relevant assets. Sano may assign these Terms in connection with a corporate transaction or by operation of law. Neither party is liable for delay caused by events outside its reasonable control. If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver.

21. Contact

Questions about these Terms may be sent to:

Sano Operations LLC
Email: csano@sanooperations.com
Website: https://www.sanooperations.com